Privacy Policy
Last updated: 22 October 2026
Last Updated: 22 October 2026
At Sivaganga Garden, we respect your privacy and take reasonable measures to protect the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it and when it may be shared.
1. About Us
Store Name: Sivaganga Garden
Business Name: Shivaganga Plantations
Business Address: Shivaganga Plantations, TP-16-50, Thodiyoor, Oachira, Kollam, Kerala, 690523
Email: [email protected]
Phone: +91 9349817515
2. Information We Collect
When you browse our website, place an order or contact us, we may collect the following information:
Name.
Mobile number and email address.
Billing and shipping address.
Order details, purchased products and transaction status.
Information provided through customer support enquiries.
Basic technical information, such as browser details and website usage data, where applicable.
3. How We Use Your Information
We use customer information to:
Process and fulfil orders.
Arrange shipping and delivery.
Send order confirmations and delivery updates.
Respond to customer enquiries and complaints.
Process eligible cancellations and refunds.
Prevent fraud and maintain website security.
Improve our products and services.
Comply with applicable legal and regulatory requirements.
4. Payment Information
Payments are processed through Razorpay or other authorised payment service providers made available at checkout.
These providers may process payment-related information to complete transactions, prevent fraud and comply with applicable requirements.
We do not store customers' complete card details, card security codes, UPI PINs or payment passwords on our website.
Customers should enter payment credentials only through the authorised payment interface and should never share their payment PINs or passwords with our store.
5. Sharing of Information
We may share relevant customer information with trusted service providers when necessary to operate our store, including:
Payment gateways and financial service providers.
Courier companies and shipping partners.
Website hosting and technical service providers.
Customer support and communication providers.
Government authorities where disclosure is required or permitted by law.
We do not sell customers' personal information as a commercial product.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure. We will take appropriate action and comply with applicable legal requirements if a personal data breach occurs.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, resolve disputes, maintain business records and meet applicable legal obligations.
Information that is no longer required will be deleted or anonymised where appropriate and legally permissible.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, remember preferences and analyse website usage.
Customers may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, appropriate consent will be obtained before using non-essential tracking technologies.
9. Your Privacy Rights
Subject to applicable law, customers may request access to, correction of or deletion of their personal information, or withdraw consent where processing is based on consent.
Certain information may need to be retained to fulfil legal, accounting or transaction-related obligations.
To submit a privacy request, please contact us using the details provided below. We may verify your identity before processing the request.
10. Third-Party Services
Our website may link to third-party services, including payment gateways and courier tracking pages. These services may operate under their own privacy policies and terms.
We encourage customers to review the relevant policies when using third-party services.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website functionality or applicable legal requirements. The latest version will be published on our website.
12. Contact Us
For privacy-related questions, requests or complaints, please contact:
Store Name: Sivaganga Garden
Business Name: Shivaganga Plantations
Email: [email protected]
Phone: +91 9349817515
Address: Shivaganga Plantations, TP-16-50, Thodiyoor, Oachira, Kollam, Kerala, 690523