Shipping and Return Policy
Last updated: 22 October 2026
Last Updated: 22 October 2026
At Sivaganga Garden, we take reasonable care to pack our live plants for safe transportation. This policy explains our order processing, shipping and delivery procedures.
1. About Us
Store Name: Sivaganga Garden
Business Name: Shivaganga Plantations
Business Address: Shivaganga Plantations, TP-16-50, Thodiyoor, Oachira, Kollam, Kerala, 690523
Email: [email protected]
Phone: +91 9349817515
2. Shipping Locations
We deliver to serviceable locations within India, subject to courier availability and PIN code serviceability. Customers may contact us before placing an order to confirm delivery availability.
3. Order Processing Time
Orders are processed after successful payment confirmation.
Order processing generally takes 1–3 business days, subject to product availability, weekends and public holidays.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before the customer completes payment. Any free-shipping offers will be subject to the conditions stated in the relevant offer.
5. Estimated Delivery Time
Estimated delivery generally takes 3–7 business days after dispatch, depending on the delivery location and courier service.
Delivery timelines are estimates and may vary due to weather conditions, courier operations, public holidays or other circumstances beyond our reasonable control.
6. Live Plant Packaging
We take reasonable care when packing plants for transportation. As plants are living products, minor changes in appearance, temporary wilting or soil movement may occur during transit.
Customers should unpack their plants carefully upon delivery and provide suitable sunlight, watering and care.
7. Order Tracking
Where tracking is available, tracking details will be shared through the contact information provided at checkout.
Customers may contact our support team for assistance with delayed shipments or tracking issues.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number.
If delivery fails because of incorrect address details or the recipient's unavailability, we will coordinate with the courier where possible. Any additional reshipping charges will be communicated before being applied.
9. Damaged or Incorrect Deliveries
If a plant arrives damaged, an incorrect item is delivered, or a serious transit-related issue occurs, customers should contact us within 24 hours of delivery.
Please provide:
Order number.
Clear photographs of the plant and packaging.
An unboxing video, if available.
A description of the issue.
We will review the complaint and determine an appropriate resolution, which may include a replacement or refund in accordance with our policies and applicable law.
The absence of an unboxing video alone will not automatically remove any rights available under applicable law.
10. Delivery Delays or Undelivered Orders
If an order is significantly delayed or cannot be delivered, customers may contact our support team for an update. If an order cannot be fulfilled, we will communicate the available resolution, including a refund where applicable.
11. Contact Us
For shipping enquiries, please contact:
Store Name: Sivaganga Garden
Business Name: Shivaganga Plantations
Email: [email protected]
Phone: +91 9349817515
Address: Shivaganga Plantations, TP-16-50, Thodiyoor, Oachira, Kollam, Kerala, 690523